How can we help?
Straight answers for homeowners getting a quote and contractors owning a territory.
Browse help topics
Pick your audience, then search or browse the FAQs below.
Getting an instant quote
How our pricing works and what your number actually means.
Your pro & our standards
Who you're matched with and how we vet them.
Privacy & no spam
Why your phone won't ring five times.
After your quote
Scheduling, changes, and getting the work done.
Exclusive territories
What is an exclusive territory?
A defined set of ZIP codes that only you receive leads from. Every homeowner in that territory who requests a quote for a job you price is routed to you, and only you. No shared leads, no bidding wars.
How do I claim one?
Go to the Contractors page, search your ZIP, and check availability. If the territory is open, submit the Claim Your Territory form — that creates your dashboard login and sends your request to us for review. Claimed territories show as unavailable.
My area isn't listed. What now?
Use the "Don't see your area?" request on the Contractors page. Send us the ZIP codes you cover and we'll add the territory to the database and price it by population.
Can I hold more than one territory?
Yes. Many pros stack adjacent territories to cover their full service radius. Each is billed at its own tier, and you get 10% off every territory after your first. Large metros are split into zones — each zone is its own Large territory.
Can I lose my territory?
You keep it through the end of every period you've paid for. It only goes back to the open pool if payment lapses, insurance expires, or there's a pattern of unresponsiveness or homeowner complaints at renewal.
Applying & approval
What do I need to apply?
Business name and contact info, the ZIP codes or territory you want, proof of insurance, licensing where your trade requires it, and a short history of the work you do.
How long does approval take?
Applications are reviewed manually, typically within one to two business days. You'll be notified by email once your account is approved.
Why was my application declined?
The most common reasons are an unavailable territory, missing insurance documentation, or unresolved reviews elsewhere. We'll tell you which, and you're welcome to reapply once it's resolved.
Do I need to be a licensed general contractor?
Not necessarily — requirements follow your state and trade. What's non-negotiable is active liability insurance and a legitimate registered business.
Pricing & leads
Who sets the prices homeowners see?
You do. Under Job Pricing in your dashboard you submit your own price for each job type you offer — a flat rate or a low–high range — and that's exactly what homeowners in your territory see. Update it any time.
Can I price everything at once instead of job by job?
Yes. Download the CSV template from Job Pricing, fill in your rates, and upload it. You'll see a preview of every change before anything goes live.
Can I offer something that isn't in the job list?
Yes — add up to 10 additional services with your own name and price. They only appear to homeowners in your territory, not in the site-wide category browser.
What happens when a homeowner requests a quote?
The request appears in your dashboard with the project, price shown, and homeowner contact details. You can also receive an email, a text, or both at the notification contacts you choose. If the homeowner adds a note later, you'll receive that update too.
How do I manage my requests?
Use the Leads page in your dashboard to review requests, update their status, and archive completed or inactive leads.
Are requests shared with other contractors?
Never. That's the core promise of the platform. One territory, one pro.
Do I pay per lead?
No. You pay a flat territory subscription, and every request in that territory is yours at no extra cost.
What if I can't take a job?
Tell the homeowner promptly so they can make other plans. Chronic non-response is the fastest way to put a territory at risk at renewal.
Billing & account
How much does a territory cost?
The price depends on the size of the territory. You'll see the exact price before claiming it, and new contractors receive a 60-day free trial unless a different offer is shown on their account.
When does billing start?
Nothing is charged while your application is under review or during your free trial. You must add a credit card to keep your territory after the trial ends.
Monthly or annual?
Either. Annual is billed once at ten times the monthly rate (two months free); monthly gives you flexibility. You can switch at renewal.
Can I cancel?
Yes, anytime. Your territory stays active through the end of the paid period, then returns to the open pool for another contractor.
How do I update my pricing or profile?
Sign in and use your contractor dashboard. Job pricing, contact details, and service coverage are all editable there.
What information is public on my profile?
Your business profile can show your company name, logo, website, bio, and Google rating. Your email, license number, and address stay private. Your phone number is private unless you choose to show it.
I forgot my password.
Use the reset link on the contractor sign-in page and follow the emailed instructions.
Still need help?
Email us and a real person will get back to you, usually the same day.
support@handymanquote.comAre you a pro?
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